FAQ
Where do we ship to?
We ship both domestically within Australia and internationally to destinations worldwide, including the United States, Canada, the Asia Pacific, Europe, and more!
If you have any questions regarding where we ship to, please contact us!
How much will shipping be?
Shipping costs vary depending on your location and the size/weight of your order. To get an accurate shipping cost, simply add items to your cart and proceed to checkout. The shipping fee will be calculated before you complete your purchase.
How long is processing time?
Typically, we require 1-5 business days to prepare your order for dispatch. For custom orders, processing times may vary depending on the specifics of the order.
Where is my order?
To keep shipping fees affordable, we offer untracked shipping for flat items such as sticker sheets and art prints. Unfortunately, this means we won’t be able to provide tracking for those items once they’ve been shipped.
If you're concerned about your items, don’t hesitate to get in touch. We’ll do our best to arrange tracking for your order, though please note that additional shipping fees will apply.
For keycap orders, we provide tracked shipping. You will receive a tracking number once your order has been shipped.
Shipping Times:
- Domestic orders within Australia typically take 1-2 weeks to arrive.
- International shipping can take anywhere between 2-6 weeks, depending on the destination.
If your order has not arrived after these estimated time frames, please contact [email protected] for assistance.
Returns and Refunds
We are unable to accept returns, refunds, or exchanges. As our products are handmade, all sales are final once the item has shipped. If you change your mind after the product has been dispatched, we won’t be able to offer a refund, except in cases where the item arrives damaged— in which case we will offer a full refund or find another way to make it right.
Please double-check your shipping address when placing your order. If you notice an error after submitting, contact us as soon as possible, and we will do our best to update your details before shipment. We cannot be held responsible for re-sending or refunding orders due to incorrect addresses.
Care Instructions (for stickers)
Our stickers are made from paper and are not fully waterproof. We recommend avoiding application to surfaces exposed to constant water, as this can affect the quality over time.
Please always refer to the product description for details before purchasing.
Care Instructions (for keycaps)
Please note that our policy does not accept refunds or replacements if a customer damages/breaks their keycap.
We do not accept returns or replacements for keycaps that are damaged or broken due to customer handling.
All our keycaps will come with care instructions. Since each of our keycaps is hand-crafted, they are delicate and should be handled with care, especially when removing them from the keyboard. We recommend using your fingers to remove keycaps instead of metal prongs (keycap puller), as the latter may damage the artisan. Always remove any surrounding keycaps before taking off an artisan keycap.
To clean your keycap, simply use cold water and a wet wipe. Avoid using harsh chemicals.
If your keycap arrives damaged during shipping, please reach out to us so we can offer a solution.
Sizing details
Product sizes vary depending on the design, and the specific measurements for each item are listed in the product description. If you have any questions, especially regarding custom orders, feel free to contact us. We’re always happy to help! Product sizes vary depending on the design, and the specific measurements for each item are listed in the product description. If you have any questions, especially regarding custom orders, feel free to contact us. We’re happy to help! Product sizes vary depending on the design, and the specific measurements for each item are listed in the product description. If you have any questions, especially regarding custom orders, feel free to contact us. We’re happy to help! ♡